1. Coverage & Cost
Destinations: Ships via FedEx exclusively to physical addresses within the contiguous United States.
Exclusions: No delivery to AK, HI, PR, international locations, or P.O. Boxes/APO/FPO/DPO.
Cost: FREE standard shipping on all eligible orders.
2. Delivery Timeline
Cut-Off Time: 5:00 PM EST, Monday–Friday (late orders process next business day).
Handling Time: 1–3 business days (Monday–Friday).
Transit Time: 4–6 business days.
Total Estimated Time: 5–9 business days.
3. Tracking, Changes & Cancellations
Tracking: Emailed upon shipment; allows 24–48 hours to activate.
Address Changes: Must be requested within 24 hours of ordering; impossible once processed/shipped.
Cancellations: Only permitted before processing/fulfillment. Shipped orders follow the Return Policy.
4. Damages & Issues
Inspection: Inspect packages immediately upon arrival.
Visible Damage: Refuse delivery and note damage on the carrier's receipt.
Hidden Damage/Missing Parts: Report within 48 hours of delivery with clear photos of the product and packaging.
5. Contact Info
Store Name: EverwoodHaven
Website: everwoodhaven.com
Customer Support Email: support@everwoodhaven.com
Phone Number: +1 781-232-3404
Business Address: 299 Forest Ave, Cohasset, MA 02025-1157, United States