1. Returns & Refunds
Window: 30 days from delivery.
Eligibility: Item must be unused, undamaged, in original packaging, with all accessories/manuals, and accompanied by a receipt.
Non-Returnable: Custom/personalized furniture, assembled or used items, and clearance/final sale products.
Timeline: Refunds are processed back to the original payment method within 3–7 business days after warehouse inspection.
2. Shipping Costs & Fees
Seller Paid: EverwoodHaven covers shipping (prepaid label or freight pickup) for a full refund or free replacement if the item arrives damaged or incorrect.
Customer Paid: Customer covers shipping (tracking/insurance recommended via carriers like FedEx) for buyer's remorse (e.g., wrong size, color, or no longer needed).
3. How to Initiate a Return
Important: Do not ship items back without prior approval.
Email support@everwoodhaven.com within 30 days of delivery with your order number and photos of the item/packaging.
Once approved, ship the item to the authorized warehouse:
299 Forest Ave, Cohasset, MA 02025-1157, United States
4. Cancellations & Exchanges
Cancellations: Full refund allowed within 24 hours of ordering, provided it hasn't shipped. Shipped orders must follow the standard return process.
Exchanges: No direct exchanges. Return the original item for a refund and place a new order online.
5. Contact Information
Store Name: EverwoodHaven
Website: everwoodhaven.com
Customer Support Email: support@everwoodhaven.com
Phone Number: +1 781-232-3404
Authorized Return Warehouse:299 Forest Ave, Cohasset, MA 02025-1157, United States