Refund policy

At EverwoodHaven, we want you to love your new furniture. If you are not entirely satisfied with your purchase, we offer a transparent and straightforward return and refund process compliant with consumer protection standards.

1. 30-Day Return Window

You have 30 days from the delivery date to request a return.

You can get a full refund as long as the item is still in its original packaging, has not been used, includes all accessories and manuals, is not damaged, and you have a valid receipt or invoice.

2. Non-Returnable Items

Custom or personalized furniture, items that have already been assembled or used, and clearance or final sale products are not eligible for returns or refunds.

3. Return Shipping & Fees

If the product arrives damaged or does not match your order because of an issue on our side, we will cover all return shipping costs. We will provide a prepaid shipping label or arrange a freight pickup service. You can choose to receive a full refund or a free replacement.

If you no longer need the item, ordered the wrong size or color, or the item does not fit your space, the customer is responsible for the return shipping cost. We recommend using a reliable carrier, such as FedEx, and choosing a shipping option with tracking and insurance.

4. How to Initiate a Return

Do not send items back to our address without prior authorization. Please follow these simple steps:

  1. Contact our support team via email at support@everwoodhaven.com within 30 days of delivery.

  2. Provide your order number and clear photographs showing the item and its original packaging.

  3. Once approved, we will send you the formal return instructions and the authorized return address.

  4. Return Address:  102 Ironwood Trl Apt D
    North Charleston, SC 29418-1904
    United States

5. Inspections & Refunds

  • All returned items undergo a thorough inspection upon arrival at our warehouse to verify their condition and completeness.

  • We will notify you via email once your return has been inspected and approved.

  • Approved refunds will be automatically credited back to your original payment method within 3 to 7 business days. Please note that your bank or credit card company may require additional processing time to post the refund.

6. Order Cancellations

  • Order Cancellation Policy You may request a full cancellation within 24 hours of placing your order, provided it has not yet been processed or shipped. Once an order has been dispatched from our warehouse, it cannot be canceled. In this case, please follow our standard [Return Policy] upon receiving the package.

7. Exchanges

We do not offer direct product exchanges. If you need a different color, size, or style, please initiate a standard return for your original item and place a separate new order on our website.

8. Contact & Store Information

For any questions regarding your returns or refunds, please reach out to our verified service channels:

  • Store Name: EverwoodHaven

  • Website: everwoodhaven.com

  • Customer Support Email: support@everwoodhaven.com

  • Phone Number: +1(781)-232-3404

  • Authorized Return Warehouse: 102 Ironwood Trl Apt D
    North Charleston, SC 29418-1904
    United States